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Table 2 Descriptive Statistics of the Satisfaction Dimensions a - Patients and Fertility Professionals

From: Satisfaction with in vitro fertilization treatment: patients’ experiences and professionals’ perceptions

 

Patients

Fertility Professionals

N = 204

N = 19

 

Mean

Median

Std. Deviation

Mean

Median

Std. Deviation

Professionalism of fertility clinic staff

6.75

7.00

0.57

6.47

7.00

0.69

Attitude and sensitivity of fertility clinic staff and their relationship with patients

6.72

7.00

0.55

6.31

7.00

0.82

No change in the fertility clinic staff from start of treatment to end

6.48

7.00

1.04

5.73

6.00

1.28

Provision of consulting services and follow-up support (medical, social and psychological factors)

5.54

6.00

1.86

5.26

5.00

1.59

Information on the chances of success (taking baby home)

5.63

6.00

1.58

6.00

6.00

0.88

Information on prognosis, different treatment options, clinical aspects and possible side effects of treatment

5.47

6.00

1.61

5.63

6.00

1.21

Information about medical issues during pregnancy (multiple pregnancies, ectopic pregnancies, miscarriages)

5.39

6.00

1.64

5.57

6.00

1.16

Information about potential health problems of “test tube babies” (defects, prematurity)

4.86

5.00

1.83

5.36

6.00

1.21

Information on treatment costs

5.09

6.00

1.95

5.21

6.00

1.81

Geographical accessibility

6.40

7.00

1.17

5.36

6.00

1.83

Physical conditions in the operating room (New/old medical equipment)

5.62

6.00

1.76

4.68

5.00

1.37

Physical conditions in the recovery room (number of beds, personal equipment cabinet, bathroom location, privacy)

5.64

6.00

1.72

5.31

6.00

1.49

Physical conditions in the waiting room (New/Old, drinks available, reading newsletters, atmosphere)

6.07

7.00

1.37

6.31

7.00

1.20

Waiting times

5.55

6.00

1.72

5.94

7.00

1.47

Standby time on the waiting list

5.27

6.00

1.76

5.52

6.00

1.67

  1. a 7-point Likert scale
  2. 1 represents ‘Completely dissatisfied’; 2 represents ‘Mostly dissatisfied’; 3 represents ‘Somewhat dissatisfied’; 4 represents ‘neither satisfied or dissatisfied’, 5 represents ‘Somewhat satisfied’; 6 represents ‘Mostly satisfied’ and 7 represents ‘Completely satisfied’